Frequently Asked Questions
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Pivot provides personalized prosthetic and orthotic care for patients throughout Wyoming, South Dakota, and the surrounding region. Our services include upper limb prosthetics, lower limb prosthetics, custom orthotics and bracing, custom foot orthotics, and mastectomy care. Services vary by location, so give us a call if you're unsure which Pivot clinic is right for you.
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Pivot has locations in Gillette, Wyoming and Rapid City, South Dakota, with a Casper, Wyoming location coming soon. We also offer satellite clinics in select communities to make prosthetic and orthotic care more accessible for patients who live farther from our main clinics.
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Most insurance plans require a prescription or order from a qualified healthcare provider for a prosthesis or custom orthosis. Requirements vary depending on your insurance and the device you need. If you're not sure where to start, contact our office. Our team can help determine what documentation is needed.
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Start by giving our office a call or filling out our online contact form. You do not need to have everything figured out before contacting us.
Depending on the device and your insurance plan, a prescription or referral from your healthcare provider may be required for insurance coverage. Additional medical documentation or prior authorization may also be needed. Our team will review your insurance requirements, let you know what is needed, and work with your healthcare provider to gather the necessary documentation.
At your first appointment, your practitioner will learn about your needs, goals, and what you want to get back to doing. From there, we'll discuss your options and guide you through the next steps.
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We're an independently owned prosthetic and orthotic practice, which allows us to keep our focus where it belongs—on our patients. We combine experienced clinical care, modern prosthetic and orthotic technology, in-house problem solving, and a personal approach. We want to understand what you want to get back to doing and then find the solution that helps you get there.
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Many insurance plans, including Medicare, provide coverage for medically necessary prosthetic and orthotic devices when coverage requirements are met. Benefits and out-of-pocket costs vary by plan. Our administrative team will help you navigate your coverage and review your estimated financial responsibility before moving forward.
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Yes. You have the right to choose your prosthetic provider. If you're having problems with your current prosthesis, want to explore different technology, or simply feel another approach may be a better fit, we're happy to meet with you. You do not have to wait until you need an entirely new prosthesis to contact us.
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We provide both upper and lower limb prosthetics, including partial hand, below-elbow, above-elbow, partial foot, below-knee, and above-knee prostheses. Depending on your needs, we work with myo-electric and body-powered upper limb systems, silicone and passive prostheses, activity-specific devices, advanced suspension systems, prosthetic feet, and microprocessor-controlled technology.
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Upper limb prosthetics are an important part of our practice. We work with patients with partial hand, below-elbow, above-elbow, and higher-level limb differences and amputations. Options may include myoelectric, body-powered, passive, custom silicone, and activity-specific prostheses. We see upper limb patients from across Wyoming, South Dakota, and the surrounding region.
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Your first appointment is important. We'll discuss your medical history, previous prosthetic experience, daily activities, work, hobbies, challenges, and goals. Your practitioner will evaluate your residual limb and talk through the prosthetic options that may be appropriate for you. It's also a great time to ask questions and learn what to expect from the process.
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Yes. We welcome pre-amputation consultations. Meeting with a prosthetist before surgery can give you a better understanding of the prosthetic process, expected timelines, rehabilitation, prosthetic options, and life after amputation. It also gives you an opportunity to ask questions before making the transition.
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The timeline varies from patient to patient. Healing, insurance authorization, your individual needs, and the type of prosthesis being made can all affect the process. Our goal is to create a comfortable, functional prosthesis that is right for you. A general timeline to expect is 4-6 weeks with at least 4 appointments at a minimum: Evaluation, Casting, Check Socket fitting, Delivery. After delivery, generally follow up appointments are set at regular intervals as you adjust to your new socket, i.e. 1 week, 2 weeks, 1 month, 2 months, 3 months, 6 months.
Our clinic is known for a socket technology called Direct Socket. Your socket molded directly onto your limb. It is made in 4 hours in office versus the standard timeline of fittings, adjustments and test sockets that generally take 4-6 weeks. A thing to note is that not all amputee’s are a candidate for direct socket. Our practitioners evaluate each patient to see if the shape and condition of their limb qualifies as a good candidate.
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Our Gillette clinic provides custom and off-the-shelf orthotic care, including AFOs, KAFOs, knee braces, spinal braces, upper extremity braces, pediatric orthotics, neurologic bracing, post-operative bracing, and custom foot orthotics. Your practitioner will evaluate your condition and recommend a device based on your needs and goals.
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Yes. Pivot works with both pediatric and adult prosthetic patients. Children have unique prosthetic needs because they're constantly growing, developing new skills, and discovering new activities. We work closely with families to create prosthetic solutions that support each child's current needs while planning for growth and change.

